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Shipping and Exchange Policy

  1. Shipping Options:

– We offer a range of shipping options for you to choose from during the checkout process. The estimated delivery times for each shipping option will be clearly displayed before you make your purchase.

  1. Estimated Shipping Times:

– Please note that the shipping times provided are estimates obtained from our shipping providers. While we make every effort to ensure timely delivery, actual delivery times may vary depending on factors beyond our control, such as customs clearance and local delivery services.

– Once your order has been shipped from our warehouse, it is in the hands of the delivery/shipping provider to deliver within the specified timeframe.

  1. Delays and Exceptions:

– In the event of any unexpected delays in the delivery of your order, please don’t hesitate to contact our dedicated helpdesk at support@icecode.in. Our team will assist you in resolving the issue and liaise with the shipping provider to expedite the delivery of your order.

  1. International Shipping:

– We offer international shipping to select countries/regions. However, please note that additional customs duties, taxes, and fees may apply, and these charges are the responsibility of the recipient. We recommend checking with your local customs office for more information.

  1. Order Tracking:

– Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the progress of your delivery.

  1. Shipping Address:

– It is essential to provide accurate and complete shipping information during checkout. We cannot be held responsible for any delays or delivery issues resulting from incorrect or incomplete addresses. Please ensure that your shipping address is entered correctly.

If you have any questions or need further assistance regarding our shipping policies, please don’t hesitate to contact our customer support team at help@icecode.in. We are here to provide the best possible shipping experience for our customers.

Free Shipping Eligibility:

We offer free shipping to all customers across India.

Exchanges

  1. Eligibility:

– If you wish to exchange a product you purchased from – ICECODE RECOVERY, please contact us through our dedicated helpdesk at support@icecode.in within 7 days of receiving the item. We are here to assist you with the exchange process.

  1. Return and Exchange Procedure:

– To initiate an exchange, please reach out to our customer support team via email. Provide us with your order details, including the product you wish to exchange and the reason for the exchange. Our team will guide you through the return process and provide you with instructions on how to ship the product back to us.

  1. Conditions for Exchange:

– The exchanged product must be returned unused, undamaged, and in its original packaging. We reserve the right to charge a restocking fee if the product has been opened and used. Please ensure that all original tags, labels, and accessories are intact.

  1. Exchange Options:

– Once we receive the returned item and it meets the exchange criteria, we will arrange the exchange for you. You may choose to exchange the product for a different size, color, or a different item of equal value, subject to availability.

  1. Shipping Costs:

– Please note that shipping costs for returning the product for an exchange will be the responsibility of the customer. However, we will cover the shipping costs for sending the exchanged product back to you.

  1. Communication and Support:

– If you have any questions or need further assistance regarding the exchange process, please contact our dedicated helpdesk at support@icecode.in. Our customer support team is available to provide guidance and support throughout the exchange procedure.

We value your satisfaction and aim to ensure a seamless exchange experience. If you have any concerns or queries, please don’t hesitate to reach out to us. We are committed to providing exceptional customer service and resolving any exchange-related issues promptly.

Pre-Sale items

– Pre-Order items are products that are available for purchase before they are officially released or restocked. By placing a pre-order, you secure your item in advance and ensure its availability once it becomes available.

  1. Delivery Windows:

– Please note that Pre-Order items are subject to “delivery windows.” These windows represent estimated timeframes for when the product will be shipped and delivered to you. The delivery windows are dependent on us obtaining the stock from our supplier(s) on time.

  1. Supplier Delays:

– In rare instances, our supplier(s) may encounter unforeseen delays that are beyond our control. These delays could result in us receiving the stock late or receiving only a partial delivery. As a result, orders may leave our warehouse slightly later than initially anticipated.

  1. Communication and Support:

– If you experience any delays in the delivery of your Pre-Order item, we are here to assist you. Please contact us through our dedicated helpdesk at support@icecode.in, and our customer support team will work diligently to resolve any issues and ensure the timely delivery of your order.

  1. Updates and Notifications:

– Throughout the Pre-Order process, we will keep you informed about any changes or updates regarding the availability and delivery of your item. You will receive notifications via email regarding the status of your Pre-Order, including any potential delays or revised delivery estimates.

We appreciate your understanding and patience when it comes to Pre-Order items. We strive to provide transparent and reliable information to ensure a smooth and satisfactory shopping experience. If you have any questions or concerns about our Pre-Order policy, please don’t hesitate to reach out to our customer support team.

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